What is SoundsBox.com and what services do you offer?

SoundsBox.com is an online music store. Years of experience in the digital music industry have allowed us to create a unique service. You can browse artists by name, album or title and download music in an easy and convenient way.

Browse our huge catalogue

There are hundreds of thousands of albums in our catalogue - from all-time hits to hot releases. Some 90 new albums are added everyday.

Preview

Listen before buying. You can listen to song preview  immediately in a streaming audio format.

Is it legal to download music from SoundsBox.com?

The availability over the Internet of the SoundsBox.com materials is authorized by the license # 49/ZM-07 of the Russian Multimedia and Internet Society (ROMS). In accordance to the licenses' terms SoundsBox pays license fees for all materials downloaded from the site subject to the Law of the Russian Federation "On Copyright and Related Rights". All these materials are solely for personal use. Any further distribution, resale or broadcasting are prohibited.

The works available from SoundsBox.com are protected by the Law of the Russian Federation "On Copyright and Related Rights" and are for personal use of a buyer. Commercial use of such material is prohibited. Recording, copying, distribution on any media is possible only upon special consent of a Rightholder.

The user bears sole responsibility for any use and distribution of all materials received from SoundsBox.com. This responsibility is dependent on the national legislation in each user's country of residence. The Administration of SoundsBox.com does not possess information on the laws of each particular country and is not responsible for the actions of foreign users.

Registration

Can I download music without registering? What is registration for?

You need to register before you can download music from SoundsBox.com. Registration is the basis for the site's personalized services. By signing up, each individual user can access his/her personal sections, such as Basket, Statistics, Assistance, etc. To register, simply complete an online form and choose a username and password. A real email address is essential for completing your registration, as we use this address to send you a registration confirmation link.

Every new user receives a $0.30 bonus to his/her account upon confirming the email address mentioned during registration.

I'm a registered user, but the site is telling me I'm not authorized. What should I do?

You must log in when you start a new session. Please enter your username and password at the upper right corner of a page.

I enter my login and password, but the system doesn't authorized me. Why?

You may have disabled the cookies in your browser:

You can enable cookies by going into 'Internet options' in your browser and clicking on 'Privacy' to change your settings (procedures may differ depending on which browser you use).

It is also possible that your proxy server caches Internet pages "too efficiently." Check the settings or refer to your system administrator or ISP technical support.

Please note: If you don't use the site for more than two hours, you'll log out automatically and you'll need to log in again.

Payments

What methods of payment are accepted? How can I add to my balance?

You need to register at SoundsBox.com first to be able to add to your balance. Then you can choose a payment method in the Balance section. For example, if you want to pay with a credit or debit card you should choose this as a payment method then specify the card type and payment sum. The money is added immediately upon card authorization. Note! The minumum one-time payment by credit card for the service is $15.

Credit card refund policy:

If for some reason the site is unable to provide you the service, you will be refunded the remainder of your balance within 7 business days after you apply for such refund.

How much does it cost to download music from SoundsBox.com?

The price of the files that you download is $0.14/Song and if you buy complete album you get 20% discount on it.

The order total is shown on the Order screen

You will NOT be charged for either previewing tracks.

Does SoundsBox.com have gift certificates? If so, how do I purchase one and use it?

Yes, SoundsBox.com does offer gift certificates. The SoundsBox.com gift certificate is an "electronic banknote" issued by SoundsBox.com. You may purchase such SoundsBox.com gift certificate for yourself or as a gift to a friend and use it afterwards to download music at SoundsBox.com.

To buy and send a gift certificate:

• go to the Balance section and click on "Purchase a gift certificate";
• pay for your gift certificate; in the Balance you will see your purchised Certificate;
• to send this Certificate to your friend, click on the link "Make a Gift";
• compose your personal message and click on Make Gift button;
• send the appeared link to your friend or enter recipient's e-mail and send the Certificate

To use your gift certificate:

• sign up, if you are not a registered user
• log in on the site and go to the Balance section
• go to the link that you've received by e-mail;
• press the "Activate Certificate" button; Or
• go to the Balance section, press the "Refill Balance" button, choose Gift Certificate as method of payment;
• at Claim Page enter Claim number of your received Certificate.

You can buy a Gift Certificate only by following the procedure described above. It is not possible to buy a Certificate in any other way neither by using the money on your account.

Are there any restrictions for credit card use?

We do not accept American Express, Cirrus, Union Card.

I paid for my subscription using my friend's credit card. Later, I got a letter with a request for additional information on the credit card data.

It is not allowed to pay with someone else's card. For transaction security reasons we may ask the cardholder for additional credit card or billing information.

I live outside Russia, and do not have a credit card. Do you accept money orders or wire transfers?

Unfortunately, we cannot process international money transfers according to currency regulation rules in Russia. For the same reason, we also do not accept Western Union and other money transfers.

I have a credit card, but am uneasy about using it online.

All online credit card payments to our site are made through credit card transaction processing systems that are well-known and secure. You will be offered to learn more about those systems before you make a payment.

File Search and Ordering

How do I find an artist/album/song in the SoundsBox catalogue?

Look for music using our search system or browse through the catalogue in alphabetical order . You can also check out  album and single charts (USA, UK, France, and Germany) or our bestsellers page . There's also a special Just ADDED section where you can find the complete list of recently added hot albums.

How do I select music for downloading?

The following icons indicate the status and availability of albums:

JUST ADDED The album has been added to the catalogue within the past 30 days

The description of each album includes the list of tracks, lengths, file sizes available for download and their costs

To order several tracks from an album, just tick the tracks you want and press the "Add tracks to basket" button. For the whole album, press the "Add album to basket" button near the album's cover or tick the box next to "select/deselect all songs". You can also order the whole album by clicking on the yellow price tag in the list of all artists' albums.

Note! To order, you need to be logged in and have enough money on your account.

Can I listen to songs before I order them?

Any track from our catalogue is available for preview in low-quality format before you order it. This service is free of charge.

I'm looking for a certain album and cannot find it in your database or on the Internet. Could you please add it your database?

We do our best to provide our users with the largest catalogue possible. As a rule, we find requests from users to add some particular music helpful but cannot promise to add it the very next day.

I'm unable to select and order songs for download. Why is it not working?

You browser probably does not support JavaScript or this option is disabled.

Download

Do you apply limitations on download speed or file quantity?

There are no download speed limitations and no restrictions on the quantity of files downloaded per day.

I've lost all of my files due to a hard disk malfunction/crash. Is it possible to re-download ordered files at SoundsBox?

While we sympathize with your situation, we do not provide this sort of recovery service. If you have not ensured your own backup in a situation like this and wish to restore your SoundsBox.com files, you are required to reorder them and pay again.

How to download an album?

1. Register It is fast and simple. You only have to enter your e-mail adress and a password.
2. Add money to your balance The minimum payment is $15, the balance has no expiry date. You can pay with VISA or MasterCard. The safety of the payment is guaranteed.
3. Download music Download files in the default forms mp3.

When attempting to download from the Basket, I sometimes get an error 404 message, and the files are transferred to the list of already downloaded files before the download is successfully completed.

This error can occur as a result of trying to download one file using several streams simultaneously. Some downloading programs may incorrectly split the file, causing our server to assume that the file was successfully downloaded. The best way to avoid this problem is to either download one stream at a time.

Your Balance

How can I check my balance? How is money written off my balance?

The Balance section allows you complete control over your account balance. You can see your current balance, personal discount, add money and get all information about your payments and charges.

The money is written off your balance only after you download the files from the Basket.

To see the list of the files downloaded for the last 30 days, click on the Downloads' history link. To request statistic for any period of time, click the same Downloads' history link and choose desired period and press the "Receive this list by e-mail" button. Requested statistics will be sent to your e-mail.

To find all information about payments, click on the link 'Payments'. You will get the list of all payments you've made including date, sum and method of these payments.

Note! To access the Balance section, you must be logged in.

Where can I find a list of all the songs I've downloaded?

To see the list of all downloaded files, you have to go to the Basket or Balance sections.

To get the list of downloaded files for the last 30 days, click on the Downloads' history link. To request statistic for any period of time, click on the same Download's history link and choose desired period and press the "Receive this list by e-mail" button. Requested Statistics will be sent to your e-mail.

Note! Your complaints about downloads are accepted only for the orders made during last month.

I want to change my personal information (e-mail, city, surname). How can I do this?

Your personal information like your name, surname, log-in, e-mail address, etc. is displayed and can be changed in the Preferences section. The changes come into force when you log in next time.

In the Preferences section you can subscribe to the SoundsBox.com newsletter and alerts about the balance status. It is possible to set 2 separate e-mail addresses for the newsletter and balance alerts.

Other Questions

Can I get original compact discs from SoundsBox?

We do not sell Audio CDs, DVDs, SACDs, or CD-Rs. SoundsBox.com database content is available only through the Internet.

I haven't found an answer to my question in the HELP sections. What shall I do?

If you have read through the HELPs and still do not have the answer to your question, feel free to contact us in the Assistance section. To refer to Assistance, you need to be logged in.